Emotional Intelligence
Because emotionally intelligent people tend to get along better with others and be more empathetic and compassionate, they are likely to be more successful compared to their counterparts. And that makes emotional intelligence something worth learning more about.
In this fascinating lecture you will be given insights, tools and tips to:
Get a better understanding of what EQ is and what effect it can have on our professional lives
Deal constructively and flexibly with your own emotions and those of others
Give feedback to others without hurting them
Dealing constructively with criticism
Defuse conflict situations and resolve them in a positive way
deal with difficult or annoying people in an emotionally intelligent way
Use assertiveness as a lever for better communication with others
Emotional intelligence helps you to be motivated and self-confident in life.
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