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A CUSTOMER IS NEVER ANGRY BECAUSE SOMETHING DOESN'T WORK OUT, A CUSTOMER IS ANGRY BECAUSE THERE IS BAD OR NO COMMUNICATION.
Bad communication! Every customer satisfaction survey shows this to be the number one reason why customers leave. Customers are rightly unhappy if the product is faulty, the invoice is incorrect or the delivery is delayed. The trick is to solve these problems with proactive and understanding communication. After this keynote, every customer will stay for life.
Klanten zijn terecht niet blij als het product hapert of de factuur niet correct is of de levering vertraging oploopt. Het is dan ook de kunst om deze problemen op te lossen met proactieve en begripvolle communicatie.
Na deze keynote blijft elke klant levenslang.
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