THE ART OF (EXPERIENCE) SELLING
Digitalisation and A.I. are the norm today. The impact on the consumer is enormous and makes the customer more demanding than ever. The customer wants a quality product, a good price and fast delivery. But what they really want is to be 'unburdened'. Zero customer effort: can we go for that? How do we create a perfect solution, an experience or a perception for the customer? And above all: can we, with the art of pure customer experience, become the market leaders of the future?
Zero customer effort: kunnen we daarvoor gaan? Hoe creëren we voor de klant een perfecte oplossing, een ervaring of een beleving? En vooral: slagen we met de kunst van pure klantenbeleving, de marktleiders van de toekomst te worden?
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