During this inspiration session, Vincent Vermeulen will take you into the intriguing world of modern butlers, and by extension that of service at the highest level, during an interactive talk. With more than 135 years of history in the hospitality world, he is the right man for the job.

What typical characteristics of a butler can you export to your business? You will learn some simple but important and powerful techniques that make all the difference when it comes to top service. The power of language and the big impact of small details are just some of the topics Mr Vermeulen addresses.

Vincent talks about what exactly service is, and how we can approach different types of customers in a different way. An eye for detail, anticipation and, above all, the power of language will make you look at what service really is completely differently.

Service goes so much further than a company's infrastructure or fancy logos. It is about the human capital that is mostly underused.

Sample list of topics:

What is service?

What can we learn from butlers?

Welcoming and guiding guests

The do's and don'ts of greeting

The guest matrix: approaching each type of customer differently

An eye for detail

The 8 steps to self-confidence

The art of conversation

How a little courtesy can make you unique

The real power of language

Challenging situations at work and how to solve them: the art of recovery